Privacy Policy

Effective Date: 28 September 2026

1. Introduction

Welcome to the privacy policy for The Call Within. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

Lauren Heath-Matossian is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

Contact Details

If you have any questions about this privacy policy or our data protection practices, please contact us:

  • Full Name: Lauren Heath-Matossian

  • Trading Name: The Call Within

  • Postal Address: Room 1, 1st Floor, Eastbrook House, Millstream Close, off East Street, Wimborne, Dorset BH21 1DW

  • Email Address: lauren@thecallwithin.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer the following personal data that you provide through our website contact form:

  • Identity Data: First name, last name.

  • Contact Data: Email address, telephone number.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system via website tools.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To respond to your enquiries: We use the Identity and Contact data you submit via our website contact form to answer questions or provide information you requested.

  • Lawful Basis: The lawful basis we rely on to process this information is Legitimate Interests (our standard business interest in responding to user communications and managing client enquiries).

5. Who We Share Your Data With

We share your data with trusted third-party service providers who assist us in operating our website and running our business:

  • Squarespace: Hosts our website platform and acts as our data processor.

  • Google Analytics: Helps us monitor and analyse website traffic and user patterns.

  • Legal Authorities: Only if legally required to do so by UK law.

Some of these platforms (such as Google and Squarespace) store or transfer data outside of the United Kingdom. Where this occurs, standard contractual clauses and data protection frameworks are utilised to ensure your data receives an equivalent level of safety.

6. Data Retention (How Long We Keep It)

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. For standard website contact form enquiries, we will securely hold your information for a period of 2 years from the date of our last interaction with you, unless you explicitly request its earlier deletion.

7. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data ("the right to be forgotten").

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing your personal data.

If you wish to exercise any of these rights, please contact us using the email details listed above.